Please visit the Hyundai Auto. Canada website and input your vehicle identification number to see if you qualify.
For the compensation registration, where do I find my car's VIN information?
There are a number of ways to locate your VIN:
- On the driver' side dashboard ? look through your wind shield on the bottom right hand corner when you are facing the car
- On the inside of the driver's door panel
- On your registration
Why has Hyundai adjusted its fuel consumption ratings?
Due to procedural errors at our testing operations in Korea, Hyundai is reducing the fuel consumption ratings for approximately 130,000 vehicles sold between 2010 and 2012. We are taking immediate steps to correct these errors, including relabeling the fuel consumption ratings for vehicles currently in showrooms and compensating all affected vehicle owners.
How did these errors occur?
In order to measure and calculate fuel economy a manufacturer must first assess each vehicle's "coastdown" value. Coastdown testing is used to measure all types of resistance encountered by a vehicle during real-world operation, including aerodynamic, tire rolling and drivetrain resistance, or frictional losses. It was during this process that our testing operations made the procedural errors.
How much is Hyundai's fuel economy being reduced?
On average, for 2013 models this has resulted in a reduction in fuel efficiency by 0.3 L/100km.
How is Hyundai compensating customers?
We recognize that fuel consumption plays an important role in many buying decisions. We are putting in place a comprehensive reimbursement program for affected current and former vehicle owners to cover the additional fuel costs associated with the fuel consumption rating change. Detailed information about our reimbursement program is available at www.HyundaiFuelConsumption.ca.
Where can I find detailed information on the vehicles involved?
Affected vehicles are:
- 2012-2013 Accent
- 2011-2013 Elantra
- 2013 Elantra GT
- 2013 Elantra Coupe
- 2012-2013 Veloster
- 2012-2013 Genesis
- 2012-2013 Tucson
- 2013 Santa Fe
- 2011-2012 Sonata Hybrid
Additional details can be found at www.HyundaiFuelConsumption.ca.
Am I eligible for compensation?
If you purchased an affected vehicle, either new or used ? or have sold an affected vehicle ? you are eligible for reimbursement. Detailed information about our reimbursement program is available at www.HyundaiFuelConsumption.ca.
What does this mean for Hyundai's fuel efficiency performance?
With the adjusted fuel consumption ratings, the Hyundai brand will continue to deliver among the best fuel consumption performance in the industry.
How will Hyundai ensure these errors don't happen again?
Hyundai's fuel consumption ratings are certified by the U.S. Environmental Protection Agency (EPA), certification which is accepted by Environment Canada for auto imports into Canada. We worked closely with the EPA to make the changes and have agreed to conduct all future testing in the manner EPA has communicated to us and to rectify certain procedural errors found during the test program.
Will changes in fuel ratings mean higher emissions?
Any emissions impact should be minimal, given that on average, Hyundai's combined fleet fuel consumption levels for the 2013 model year are reduced by 0.3 L/100km.
How do I get compensated?
Current owners (original and subsequent): Current owners can make a claim through the following process: (1) visit www.HyundaiFuelConsumption.ca to see if they qualify and calculate estimated reimbursement. (2) visit their local Hyundai dealer. The dealership will confirm the vehicle's odometer reading and submit a claim on the owner's behalf.
Former owners (original and subsequent): Past owners can make a claim through the following process: (1) visit www.HyundaiFuelConsumption.ca to see if they qualify and calculate estimated reimbursement. (2) visit their local Hyundai dealership with proof of kilometres driven during their ownership of the vehicle (e.g., purchase and sale documents, odometer disclosure statements, smog certification, repair orders or other documents demonstrating mileage). The dealership will submit a claim on the owner's behalf.
Detailed information about our reimbursement program is available at www.HyundaiFuelConsumption.ca.
How is compensation calculated?
Compensation is calculated by taking the difference between the old and new combined fuel consumption ratings, multiplied by the average fuel price in the owner's region, and the actual kilometres driven on the vehicle. The reimbursement amount calculations will also include an additional 15% in acknowledgement of the inconvenience this may cause. Prior owners of affected vehicles will be reimbursed using the same formula.
How will compensation be provided?
Customers will receive a pre-paid credit card. Current owners will be able to apply for a new pre-paid credit card at any time for as long as they own the vehicle. Hyundai recommends customers apply for a new card annually or every 20,000 km.